Before purchasing the Mira Monitor or the Mira Basal Body Thermometer please carefully review our cancellation, return, refund and warranty policies.
Cancellation Policy:
- Cancellation requests must be submitted before the order is processed. Given the time-sensitive nature of Mira-branded products, including the Mira Monitor and Mira Basel Body Thermometer, Mira-branded accessories (“Mira Product”) and all other products that are sold by Mira (“Complementary Products”), we usually process orders as soon as they are placed. Buyers are strongly encouraged to contact us immediately for cancellations.
- The order processing time may vary depending on the region. We strive to process orders promptly upon placement, typically completing them within 1 to 2 business days. If you’ve already received a confirmation email, changing or canceling your order may not be possible.
- However, you can always return your order once it has reached you.
Return Policy:
- Contact us within 20 days of product delivery for return authorization.
- Products can be returned after being shipped under the following conditions:
- The product must be unopened, unused, and in its original condition.
- Seals on the product box must remain intact.
- The product should be stored in a dry environment between 4°C to 30°C (39°F to 86°F) away from direct sunlight.
- We reserve the right to request photo or video evidence as proof of the product’s condition to facilitate the return process.
- For US orders with a requested return label, a 15% deduction from the product’s original price applies. This deduction is intended to cover associated expenses, including shipping and handling charges from the original order. Please note that VAT or other customs fees are non-refundable.
- For all returns outside of the US, shipping cost will apply.
- To initiate a cancellation and/or return request, please contact us with your order number, along with photo or video evidence as proof of the product’s condition. Additionally, include a detailed reason for your request. In some cases our team may require further validation of the evidence provided and will offer instructions if necessary.
Refund Policy:
- If your return request is accepted, you will be notified by email. The refund process will commence, and the funds will be automatically applied to your original method of payment within 3-5 business days under normal circumstances. Please be aware that additional processing time by your bank may apply.
- The refund will be made using the same means of payment as you used for the initial transaction.
We shall refund to you all payments received from you, excluding the following:
- Shipping and handling charges from the original order, including VAT or other customs fees, are non-refundable. If an order qualified for free shipping and is subsequently refunded, the shipping cost will be deducted from your refund.
- For US orders with a requested return label, a 15% deduction from the product’s original price applies to cover handling and processing costs (available solely for US orders).
- For all returns outside of the US, shipping cost will apply.
Warranty Policy:
- At Mira, we want you to have peace of mind when you use our products. That’s why we warrant Mira-branded products, including the Mira Monitor and Mira Basel Body Thermometer, Mira-branded accessories (“Mira Product”), and all other products that are sold by Mira (“Complementary Products”) against manufacturing defects in materials and workmanship for a period of 1 year starting from the date of the original purchase.
- Mira requires the original receipt for warranty claims.
- To commence the warranty process, kindly contact us. Include any relevant pictures or videos, and detail any troubleshooting steps you’ve already undertaken. This information enables us to provide you with prompt and effective assistance.
Warranty Terms:
- If your Mira Product or Complementary Products covered by this warranty fails due to a manufacturing defect, Mira will, during the Warranty period:
- Repair the Mira Product or Complementary Products, including the Mira Monitor and Mira Basel Body Thermometer, without charge, using new or previously used genuine parts that have been tested and passed functional requirements.
- Replace Mira Product and/or Complementary Products, including the Mira Monitor and Mira Basal Body Thermometer, with a replacement product of the same model.
- Warranty excludes coverage for (i) normal wear and tear, including scratches and dents; (ii) consumable parts included in the Mira Product or Complementary Products, such as batteries, unless product damage has occurred due to a defect in materials or workmanship; (iii) damage resulting from your failure to use the Mira Product in accordance with the instructions accompanying the Mira Product or available at the website; (iv) damage resulting from an accident, flood, fire, misuse, or abuse; (v) damage resulting from service performed, or damage resulting from tampering with or alterations to the Mira Product, by anyone not authorized by Mira; or (vi) use of the Mira Product with any application or software other than the Mira Mobile App.
- Mira retains the exclusive right to repair or replace the Mira Product or Complementary Products, at its sole discretion.
- Warranty repairs and replacements have a new warranty which is the longer of 90 days or the balance of the original 1 year warranty.
By purchasing the Mira Monitor or Mira Basel Body Thermometer, you agree to abide by this cancellation, refund and warranty policy. For inquiries or assistance, please contact us.
Thank you for choosing the Mira Monitor or Mira Basel Body Thermometer.